Last Updated June 2021
This Policy provides you with information about how we collect, use, disclose, transfer and store your Personal Data at Stem Cell Vet Limited, including our subsidiary, BBounce (‘us’, ‘we’), when you visit or make a purchase from the www.bbounce.co.uk (Site).
BBounce is committed to safeguarding your Personal Data. Whenever you provide Personal Data, we are legally obliged to use it in line with all applicable laws concerning the protection of Personal Data.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In running and maintaining our site we may collect and process the following data about you:
We use the information that we collect from you to provide our products to you.
In addition to this we may use the information for one or more of the following purposes:
We will keep your personal information for as long as you remain our customer. Once you cease to be our customer we may keep your personal information for up to 8 years in order to maintain records according to rules that apply to us.
If you would not like to receive reminders about products and services you have purchased from us you can opt out of these messages by contacting us by telephone or in writing at any time.
In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.
We will not sell, trade or rent your personal information to third parties for marketing purposes. However, we may disclose your personal information to our employees, suppliers or subcontractors insofar as is reasonably necessary for the purposes set out in this policy, or in the circumstances detailed below:
We have contracts in place with these third parties that ensure your data is stored safely, will not be used for purposes other than fulfilling our contract with them and will not be retained by them for longer than is necessary.
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
You have the right to request access to your personal information held by us. We will respond within one month and the information will be provided free of charge. Please do this by writing using the address below: Stem Cell Vet, 25 High Street, Bruton. BA10 0AH
You have the right to ask us to stop using your personal data, restrict how we use or to delete it. There may be legal or other reasons why we may need to keep using your data but please contact us if you think we should not be using it.
You also have the right to correct any personal information you believe is incorrect. Please let us know if you think this is the case.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
Our advertising partners may include Facebook and google.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-wor k.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
In addition to the above, we use standard cookies on our website, which also collect personal information. Please read our Cookie Declaration for further details: Cookie Settings.
Cookies are small files which are sent to your web browser and stored on your computer’s hard drive to ‘remember’ who you are. The majority of web browsers accept cookies, but you can usually change the browser settings to restrict or block all cookies if you wish. However, please be aware that if you do, some functionality may be lost when you use this website.
We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront. cart Used in connection with shopping cart.
cart_sig Used in connection with checkout. cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout. secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login. storefront_digest Used in connection with customer login. _shopify_u Used to facilitate updating customer account information. Reporting and Analytics
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_pShopify analytics relating to marketing & referrals. _shopify_sa_t Shopify analytics relating to marketing & referrals. _shopify_y Shopify analytics.
_y Shopify analytics.
To deliver to you a marketing message after you have visited certain pages on our Website.
To understand Website behaviour and purchasing on Website after clicking ads in the Google network.
To understand user behaviour on Website and improve Website experience
To deliver you a marketing message on Facebook and its subsidiaries after you have visited certain pages on our Website
Facebook look-a-like audiences
Uses your Website behaviour to target people like you with advertising on Facebook
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Each time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. This is for statistical purposes and includes information such as IP addresses, types of browsers used to access our site, referring sites, most popular pages, path analysis, geographical and demographic information. The information collected is not linked to any personally identifiable information.
You can control your consent to cookies via our Cookie Settings. It is also usually possible to stop your browser accepting cookies, or to stop it accepting cookies from
a particular website. All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
The performance of the contract between you and the Site;
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include: Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United
States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper:
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
25 High St, Bruton, Somerset BA10 0AH, United Kingdom Last updated: June 2021
If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to Stem Cell Vet, 25 High Street, Bruton. BA10 0AH.
If, following your complaint you are not happy with the outcome or our response, you are also entitled to complain to the independent regulatory authority, the ICO.