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Shipping & Returns

We offer FREE shipping on all orders within the United Kingdom.

If you have any queries regarding your order please contact us at vets@BBounce.co.uk.

Delivery time

UK timeframe: 2-3 days.

We currently do not ship outside of the UK.

Returns and refunds

If a product is faulty you may have a right to cancel the order, have the product replaced or to get part or all of your money back.
Please contact us at Vets@BBounce.co.uk for any product issues.

We offer a 60 day money back guarantee.

If you don’t see a difference in your dog please send us an email describing briefly what's happening and send us the empty product containers.
You are responsible for paying for your own shipping costs for returning your item.
If you would like to initiate a refund please take the following steps: 

  1. Send us an email describing briefly what's happening to Vets@BBounce.co.uk
  2. Return any unused product or empty containers by post with your proof of purchase. Post to BBounce, 25 Bruton High Street, Bruton, Somerset BA10 OAH.

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